About Gold Star Financial
Gold Star Mortgage Financial Group is a full service mortgage business with its main headquarters located in Ann Arbor, MI. It is our primary fiduciary goal to build and develop relationships with our clients that are professional and last a lifetime. Because of this, many of our employees relate to Gold Star as their second family. Our most important mission is measured by quality, and not quantity. At Gold Star Mortgage, our goal is to represent the highest quality principals in an ethical and professional manner in all aspects of our business. Quite often, this entails counseling our customers, providing customized loan programs, and helping them to pursue financial freedom. This goal can be put into four words: FAMILY-ORIENTED & CUSTOMER FOCUSED.
We are confident in our abilities and proud of what we do. The kind of pride that allows us to take calculated risks and reap the many benefits. We are also collaborative, working together as a proficient, dynamic team. Many of the same ingredients that go into play for a healthy and happy family are also incorporated into our Gold Star family. We respect each other, we encourage one other to give it their all, and most importantly we care about our family here at Gold Star. In addition, each employee challenges the others to deliver extraordinary service. Gold Star stands apart from the rest of our competition.
Gold Star Mortgage Financial Group believes that our continued success will depend on our ability to influence our employees towards a family-orientated and customer-focused climate. To build on this concept, is our main objective, so that higher achievements can by cultivated.
Mission Statement
Gold Star Mortgage Financial Group is committed to providing the highest level of personal financial services in a professional manner. First and foremost, we represent our clients ensuring they have access to the best rates and a variety of mortgage products. Our high standards provide our clients with mortgage-based savings and increased knowledge to properly manage and control their own financial well being. Internally, Gold Star Mortgage Financial Group upholds sound management to maintain earnings for our continued growth and provide employees with a challenging and rewarding career. With these principles, Gold Star Mortgage Financial is able to provide our clients with the peace of mind they deserve for years to come.
Corporate Responsibility
Community:
We at Gold Star Mortgage Financial Group, headquartered in Ann Arbor, Michigan, seek to fill a positive role in all communities we operate in. It is our goal to contribute to local economies through the taxes we pay, the employment of individuals, and the supply of necessary services.
Employment:
It is the goal of Gold Star Mortgage Financial Group to provide a safe and healthy work place for all of its employees. In this setting, we seek to create an equal opportunity environment that is wholly free of discrimination and unfair treatment. In fact, the diversity of our staff allows us to bring different perspectives to our customers and treat them in a manner that our staff wishes to be treated. It is our objective to provide the adequate training for all employees so they may further their own development as well as that of their careers. Our goal is to compensate all employees fairly for the value in which they bring to Gold Star Mortgage Financial Group and to keep our employees long-term, which improves their quality of life and provides a consistent team of professionals that our customers can rely on. We take pride in creating an environment in which teamwork and unity can flourish so that all employees can contribute to Gold Star Mortgage Financial Group and their community.
Integrity:
At Gold Star Mortgage Financial Group, we seek to maintain the highest possible reputation in the eyes of both our customers and our community. By holding all employees to a higher standard of business ethics, we all contribute to the reputation of our company. First and foremost, it is the policy of Gold Star Mortgage Financial Group to remain in compliance with all local, state, and federal laws despite any changes or modifications made on the part of any government regulatory agencies. In addition, we intend to inform and train all employees in an adequate manner as to avoid any confusion regarding conflicts of interest or issues regarding privacy. We understand that we are supplied with confidential information from our clients, and that this information is to be used for company business only.
It is also the policy of Gold Star Mortgage Financial Group not to make any political contributions on behalf of the company. We feel that in doing so, we would be compromising our employee’s own political beliefs for the sake of the company.
Knowledge and Education
Gold Star Mortgage Financial Group, along with each employee, is an affiliated member of the National Association of Mortgage Brokers (NAMB) and the Michigan Mortgage Brokers Association (MMBA). These affiliations represent our commitment to participating in industry continuing education courses in order to remain at the top of our game, for the benefit of our customers.
As members of these Associations, we are bound by their strict code of ethics, which directly coincides with highest ethical standards that Gold Star Mortgage Financial Group sets for its employees.
